Privacy Policy

Effective Date: January 1, 2025  |  Business: V&M Agency  |  Address: 18600 Northville Rd, Ste 140, Northville, Michigan 48168  |  Phone: (253) 335-4907

1. Introduction

V&M Agency ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Data: Name, email address, phone number, and any other information you voluntarily provide through our contact forms, chat widget, or direct communication.
• Business Information: Details about your business, industry, and service needs that you share with us when requesting a consultation.
• Usage Data: Information your browser sends automatically, such as your IP address, browser type, pages visited, and time spent on our site.
• Communications: Records of your SMS, email, and chat interactions with V&M Agency.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our services
• Respond to your inquiries and fulfill your service requests
• Send appointment reminders, follow-up messages, and service updates
• Send SMS messages related to your account or requested services (with your consent)
• Analyze website usage to improve user experience
• Comply with legal obligations

4. SMS / Text Message Communications

By providing your phone number and opting in to receive text messages from V&M Agency, you consent to receive SMS communications including appointment reminders, service updates, and follow-up messages. Message frequency may vary. Standard message and data rates may apply. You may opt out at any time by replying STOP to any message. For help, reply HELP.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our website and delivering our services (e.g., CRM platforms, scheduling tools), who are bound by confidentiality agreements.
• Legal Requirements: If required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not share your information with third parties or affiliates for marketing or promotional purposes.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You may instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some portions of our site may not function properly without cookies.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

8. Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Websites

Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policy of any site you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

11. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications at any time by replying STOP
• Opt out of email communications by using the unsubscribe link

To exercise any of these rights, contact us at the address or phone number listed below.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• V&M Agency
• 18600 Northville Rd, Ste 140, Northville, Michigan 48168, Wayne County
• Phone: (253) 335-4907